Contact
Talk to a human
Questions about hosting, domains, or email? We respond promptly — usually within a few hours during business hours. A Kenya-based team that actually answers, not a chatbot or a ticket queue.
- Mon–Fri 8am–6pm EAT
- Urgent issues monitored 24/7
- WhatsApp available
- 1-hour critical response
What can we help with?
Choose the right channel
Different questions, different teams. Pick the one that fits and you will get a faster, more useful answer.
Sales enquiry
Questions about plans, pricing, bundles or custom configurations. We will recommend the right setup for your needs.
Send a messageTechnical support
Issues with your hosting, domain, email or DNS. Existing customers can also raise a ticket from the portal.
Open a ticketPartnership
Reseller, affiliate or technology partnership enquiries. We respond within 48 hours with next steps.
View partner programsSecurity disclosure
Report a vulnerability responsibly. We take every report seriously and respond quickly.
Email security teamDirect contact
Reach us through any channel below. All routes reach the same team — your issue is not bounced between departments.
support@stebohost.com
Best for detailed issues. Attach screenshots and we will investigate.
Phone
+254 703 610 464
Best for urgent issues during business hours (8am–6pm EAT).
Chat with us
Quick questions, status updates and screenshots on the go.
Support hours
Mon–Fri, 8am–6pm EAT
Urgent infrastructure issues monitored 24/7 by our on-call engineer.
Send a message
Fill in the form and we will get back to you. For urgent issues, call or WhatsApp.
What to expect
What happens after you contact us
No black box. Here is exactly how we handle your message.
Response within hours
Most messages get a real human response within a few hours during business hours. Critical issues within 1 hour, any time.
One engineer, end to end
The person who picks up your message owns it until resolution. No bouncing between teams, no re-explaining your issue.
Plain-language answers
We explain what happened, what we did, and what to change — in language you can act on. No jargon, no blame.
Your data stays private
We never share your information with third parties. Support conversations are logged for quality and audit, not for marketing.